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All PS4 error codes + Fixes

Discussion in 'PlayStation 4 Support' started by Nostafaru, Jun 7, 2014.

  1. Nostafaru

    Nostafaru Moderating the Crunch Bunch. Retired Staff Community Elite Community Veteran Determined Poster Active Member Console ID Poster

    Joined:
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    Error Code Description Action
    CE-35657-6
    CE-30002-5
    CE-33177-1 Cannot start the application. Application data may be corrupted.
    Step 1: Go to [Notifications] > [Downloads] and delete the failure notification.

    Step 2: Back up your data using USB device or PS+ online storage, and then go to Safe Mode to try [5.Rebuild Database]. Please Login or register to view links or Console ID's

    Step 3: If the error occurs again, go to [Settings] > [Initialization] > [7. Initialize PS4 (Reinstall System Software)] and try the PS4 initialization.). Note: This requires a USB device with the system update file. Please Login or register to view links or Console ID's

    CE-32937-4 Failed to downlaod data
    Step 1: Select "Retry" on the error message. Cancel download, and retry from the beginning.

    Step 2: Restart the PS4 and try your download again.

    Step 3: If the error persists, the network connection may be temporary busy or unstable. Cancel the download and retry after a while.

    CE-32920-6 Download cancelled because content does not need to be downloaded
    Step 1: Select [OK] on the error message. Then go to [Settings] > [PSN] > [Restore License] and try restoring the licenses.

    Step 2: Next, go to the home screen to select the game icon. Check that the purchased item is available in the game. If you have purchased a subscription item (i.e. season pass), go to [Settings] > [PSN] > [Account Information] > [Services List] to see if the item has been activated.

    Step 3: If you cannot find the item, restart the PS4 system and try Step 2 again.

    CE-33950-0 Could not connect to the server to verify the license
    There may be an issue with the server. Please try again later.

    CE-36244-9 Downloaded data may be corrupted
    Step 1: Delete the content from home screen, then restart the system. Next, re-download the content from the Library.

    Step 2: If the error persists, go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization.

    Step 3: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Please Login or register to view links or Console ID's page to contact SCEA for additional technical support.

    CE-32889-0
    CE-32928-4 Download has canceled because the downloading of this content has previously been started and experienced an error.
    Step 1: Go to [Notifications] > [Downloads] and check the content is on the list. Delete the content from [Options], and retry downloading the content from the Library.

    Step 2: If you fail downloading the content again, back up the data using USB device or PS+ online storage, and then go to Safe Mode to try 「4.Rebuild Database]. Please Login or register to view links or Console ID's After the Rebuild Database is finished, bring back the data and retry your download from the Library.

    Step 3: If the error occurs again, go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization.

    CE-32883-4 Internal error Turn off the PS4 and restart the system.
    CE-33179-3 Application is not found. Retry after the installation is completed.
    Installation of Add-Ons fails until the installation of application installation is complete.
    CE-33991-5 Connection error. Retry Internet Connection test.
    CE-34788-0 This update file cannot be used. Connect a USB storage device that contains an update file for re-installation for version 1.50 or later. Delete the Update file from the USB storage device, and replace it with the update for re-installation found from Please Login or register to view links or Console ID's.
    CE-34878-0
    CE-36329-3 An error has occured with an application or system software.
    Step 1: Close the application, install the latest system software and game update, and restart the system.

    Step 2: If a PS Camera is connected to the system, remove it and reboot the system, then go to [Settings] > [User] > [Login Settings] and turn "Enable Face Recognition" OFF.

    Step 3: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4].

    CE-33743-0
    CE-33945-4 Connection to server failed The PS4 was unable to connect to the server. Please try again later. Please Login or register to view links or Console ID's
    CE-30392-7
    CE-30608-7 Hardware Error Your system likely needs to be serviced. Please visit our Please Login or register to view links or Console ID's page to set up service.
    CE-33992-6 Internet connection test error Make sure you are signed in to PSN before you start the connection test. It's also possible that the PSN may be be undergoing maintenance. Please Login or register to view links or Console ID's
    CE-30005-8 Access to HDD or Blu-Ray failed
    Step 1: Eject the disc from the PS4 system, and check that the disc is not dirty or damaged. Then retry.

    Step 2: Back up the data using a USB device or PS+ online storage. Then, delete the application by pressing the Options button and choosing "Delete" from the content area. Reload the data from the USB or online storage.

    Step 3: If the error occurs again, please visit our Please Login or register to view links or Console ID's page to contact SCEA for additional technical support.

    CE-32947-5 Could not download the file
    Step 1: Try the Internet connection test at [Settings] > [Network] > [Test Internet Connection]. Check that the internet status is valid.

    Step 2: Delete the content (if it is shown in content area), and try re-downloading the content from Library.

    Step 3: If the error occurs again, please visit our Please Login or register to view links or Console ID's page to contact SCEA for additional technical support.

    CE-32807-0 License Error
    Step 1: If you have previously activated the system as your Primary PS4, go to [Settings] > [PSN] > [Activate as Your Primary PS4], deactivate, and then reactivate.

    Step 2: Go to [Settings] > [PSN] > [Restore Licenses],and choose the restore option.

    Step 3: If the error occurs again, please try again later. Please Login or register to view links or Console ID's

    CE-34861-2 Connection to server failed
    Step 1: If you have been able to connect to the Internet previously, PSN or the game's server may be temporarily unavailable. Please check the status of the game's server via its website. YouPlease Login or register to view links or Console ID's

    Step 2: If you have this error every time you try to connect to the Internet, check the SSL in your Internet environment and verify that SSL is available.

    CE-33983-6
    CE-33984-7
    CE-33985-8
    CE-33986-9
    CE-33987-0
    CE-33988-1
    CE-33989-2
    CE-33990-4 Internet Connection test error Retry the Internet connection test. It's also possible that the PSN may be be undergoing maintenance. Please Login or register to view links or Console ID's
    CE-34224-5 System internal error
    Step 1: Back up your saved data using a USB device or PS+ online storage. Go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization.

    Step 2: Restore your saved data.

    Step 3: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Please Login or register to view links or Console ID's page to contact SCEA for additional technical support.

    CE-35463-1 The disc cannot be played
    Step 1: Copied media, CD's, and 3D Blu-Ray movies cannot be played. Please verify that the type of disc you're trying to play is support by the PS4.

    Step 2: Make sure the disc you're trying to play isn't dirty, scratched, or otherwise damaged.

    CE-30784-2 PS4 failed to detect USB device
    Step 1: Verify that the USB device supports USB 2.0 or 3.0.

    Step 2: Ensure the device is properly inserted in the PS4, and then wait one minute before trying to access the device again.

    Step 3: Make sure there are not multiple partitions on the device.

    Step 4: Initialize the device on a PC if possible.

    CE-30012-6 Internal Error
    Step 1: Update the PS4 system with the latest system software.

    Step 2: Clean disc to ensure the disc you're trying to play isn't dirty, scratched, or otherwise damaged.

    Step 3: Restart the PS4 system.

    CE-35230-3 Network Error. Response speed from DNS server is likely delayed.
    Step 1: Go to [Settings] > [Network] > [Set Up Internet Connection] > [Custom] and change the DNS settings.



    E (External) Errors
    Error Code Description Action
    E-8200002E The credit card information is not valid Remove credit card from account, and then re-enter the credit card information.
    Refer to Please Login or register to view links or Console ID's
    E-82000102 Server returned "Unknown Error" Try again. If the error happens on PS Store, close the store and retry. If the error persists, exit store and Sign-out and Sign-in to PSN at [Settings] > [PSN].
    E-8200012F Invalid voucher code Double check and re-enter the code exactly as written.
    E-8F000001 Purchased Failed Purchase the game directly from the PS Store, not from inside the game demo.
    E-82F001F8
    E-800085D1
    E-82E101F6 Connection to server failed The PS4 was unable to connect to the server. Please try again later. Please Login or register to view links or Console ID's
    E-82000163 The home address registered on your PSN account does not match the address for your credit card. It is not currently possible to change your address via the PS4's PSN settings, so you'll need to use the web browser (PS4, PC, or mobile device) to change it via Please Login or register to view links or Console ID's
    E-82000171 Credit card on file is invalid Verify that your credit card number and expiration date are valid and up to date. If this does not solve your issue, please read our Please Login or register to view links or Console ID's
    E-82000138 Failed to add funds to wallet using a voucher or PSN card Verify that redeeming the code will not put your wallet over the $150 limit. If it does, redeem the code at a later date when your balance is lower. If you aren't at the limit and still get this error, please try again later. You can also view our Please Login or register to view links or Console ID's
    E-82F001F7 PSN is undergoing maintenance PSN is undergoing maintenance. Please try again later. Please Login or register to view links or Console ID's
    E-82000113 Voucher error The server was unable to verify the voucher. Please try again later.
    E-82000134 Product voucher region does not match the account's region This product or content is not available in your account's country/region.
    E-FFFFFFFF System internal error
    Update your system software to the latest version.

    If the error occurs again, please visit our Please Login or register to view links or Console ID's page to contact SCEA for additional technical support.
    E-80411302 Internal error
    Step 1: Close the application and restart the system. If this happens while in the PS Store, close the store and retry.

    Step 2: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4].

    E-82000156 Rate limit exceeded For security reasons there are limits on how many times and how fast you can enter credit card and voucher code information. Try again later.
    E-82E0001C
    E-82E01050 Access Denied The user has been banned or suspended. Please refer to this Please Login or register to view links or Console ID's for more information on bans and suspensions.
    E-80F00800 Downloaded data may be corrupted
    Step 1: Delete the content from home screen, then restart the system. Next, re-download the content from the Library.

    Step 2: If the error persists, go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization.

    Step 3: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Please Login or register to view links or Console ID's page to contact SCEA for additional technical support.



    NP (Network Server) Errors
    Error Code Description Action
    NP-32091-5
    NP-34937-6 Trophy data is corrupted.
    Step 1: Back up the save data using USB device or PS+ online storage. Then, go to [Settings] > [Users] and delete the user.

    Step 2: Re-create the user and sign in. Transfer the saved data back to PS4 and retry the Trophy sync.

    Step 3: If the error still occures, go to [Settings] > [Initialization] > [Initialize PS4] > [Quick] and try the PS4 initialization.

    NP-35000-8 PSN is undergoing maintenance PSN is undergoing maintenance. Please try again later. Please Login or register to view links or Console ID's
    NP-31952-0 Could not connect to the network Retry the Internet connection test and make sure all of your network settings are correct. It's also possible that the PSN may be be undergoing maintenance. Please Login or register to view links or Console ID's
    NP-34846-5
    NP-32157-8 Trophy error
    Step 1: Try to manually sync your trophies at [Trophies] > Options > [Sync Trophies with PSN].

    Step 2: Close the application and restart the system.

    Step 3: If the error occurs again, back up your saved data. Delete the user at [Settings] > [Initialization] > [Delete User]. Create a new user and restore the data.

    Step 4: If you've tried the previous three steps, the error still occurs, back up your saved data. Then go to [Settings] > [Initialization] and choose [Initialize PS4].

    NP-34926-4 Failed to upload save data to the Online storage You will see a message that says “Saved data with the same name was uploaded from another PS4. Do you want to overwrite this saved data?� Choose [Yes] to overwrite the data and upload your saved data.


    NW (Network Library) Errors
    Error Code Description Action
    NW-31484-0 DNS server not specified. Restart the PS4 system.
    NW-31367-0 Could not open wireless device. Restart the PS4 system.
    NW-31453-6 Delayed server response. Try Internet connection test at [Settings] > [Network] > [Test Internet Connection]. Check that the internet status is valid.
    NW-31172-4 Connection to server failed. Try Internet connection test at [Settings] > [Network] > [Test Internet Connection]. If you are able to connect, but still get the error, the server is likely busy. Please try again later.
    NW-31201-7
    NW-31194-8 Could not connect to the network
    Step 1: PSN or the game's server may be temporarily unavailable. Please check the status of the game's server via its website. YouPlease Login or register to view links or Console ID's

    Step 2: If the servers are active, run the Internet connection test at [Settings] > [Network] > [Test Internet Connection] and make sure you can connect to the network.

    Step 3:Update your router to the latest firmware. Turn off other devices that are connected to your network to reduce stress. If this does not work, try again later as the server may be experiencing high volume.

    NW-31456-9
    NW-31448-0 Connection error PSN or the game's server may be temporarily unavailable. Please check the status of the game's server via its website. YouPlease Login or register to view links or Console ID's. This is likely a temporary issue, so please try again later.
    NW-31485-1 Timed out Restart the PS4 system.
    NW-31162-3 Undefined error Restart the PS4 system.
    NW-31200-6 Failed to update the system software due to connection error
    Step 1: If you have access to a PC, Please Login or register to view links or Console ID's to update your system software using a USB device.

    Step 2: If you don't have access to a PC, try Internet connection test at [Settings] > [Network] > [Test Internet Connection] and make sure you can connect to the network.

    Step 3:If you are able to connect, retry updating at [Settings] > [System Software Update].

    Step 4: If you're unable to connect, the network may be experiencing issues. Please Login or register to view links or Console ID's Turn off other devices that are connected to your network to reduce stress and try the update again.



    SU (Software Update) Errors
    Error Code Description Action
    SU-30696-4
    SU-30645-8 Failed to update the system software. The update file may be corrupted. If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update.
    If you are updating via USB storage device, delete the update file on USB and redownload the update file from Please Login or register to view links or Console ID's. Then retry updating at [Settings] > [System Software Update]
    SU-34328-0 An internal error occurred Please try again later.
    SU-30733-6 The latest version of the system software is already installed No Action Required.
    SU-30683-0 Update via USB storage failed
    Step 1: Go to Safe Mode, choose option 「7. Initialize PS4], and follow the onscreen instructions. Please Login or register to view links or Console ID's

    Step 2: If the error occurs again, please visit our Please Login or register to view links or Console ID's page for additional technical support.

    SU-34322-4 Failed to update the system software. Update has timed out
    Updating Via Internet: Go to [Notifications] > [Downloads] and highlight the notification about the system software update. Push the [Options] button and delete the content. Then retry the update by going to [Settings] > [System Software Update]

    Updating Via USB: Retry the update by going to [Settings] > [System Software Update].

    SU-30634-6
    SU-30631-3 USB error occured while updating the system software.
    Step 1: Delete the Update file from the USB storage device

    Step 2: Clear your browser cache and Please Login or register to view links or Console ID's Then retry the system update.

    Step 3: If the error persists, try another USB device.

    Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Please Login or register to view links or Console ID's page to contact SCEA for additional technical support.



    WV (Web View) Errors
    Error Code Description Action
    WV-33907-2 Operation timeout. The specified time-out period was reached according to the conditions. Connection timed out / connection error while receiving data. Network may not be stable now. Please retry after a while.
    WV-33898-1 Connection timed out / Can't open web page Check to make sure the URL you typed is correct. If it is correct and you are unable to connect, please try again later.
     
  2. ShutTheCrunchUp

    ShutTheCrunchUp Guess who's back, back again Retired Staff Community Veteran Determined Poster Active Member Console ID Poster

    Joined:
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    Sh*t ton of text! lol :) Nice post.
     
  3. iiSoldierr

    iiSoldierr Member

    Joined:
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    i have a ps4! and this will help thanks alot :)
     
    Nostafaru likes this.
  4. Revolution

    Revolution Supreme Member Retired Staff Determined Poster Active Member Console ID Poster

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    Wow WTF you been working on this thread for week or something xD Nice work ;)
     
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